WE DO NOT OFFER RETURNS, EXCHANGES OR REFUNDS. Please be absolutely certain of your purchase before you order. We provide descriptions and pictures of each product to help assist you in deciding on which products to purchase. Due to the intimate nature of our products, we are unable to offer exchanges, returns or refunds except in the following cases:
- Your product has been damaged in transit during delivery.
- Your product is faulty upon opening the package
- The wrong product has been sent to you and is still sealed and in it’s original packaging.
- The product you purchased is out of stock
If any of the above has happened to you please get in contact with us within 7 days of receiving your order. If a product you ordered is out of stock we will offer you the option of a full refund of that product or store credit to purchase another product. Please note: We will need to receive the faulty, damaged or wrong product first and evaluate if your claim is legitimate before replacing or issuing you with store credit. We will send our courier company to come to collect the item from you at our expense. Some products you receive may vary slightly from the images and/or descriptions and specifications on our website, the products may vary in size, colour and design, only returns for items that do not resemble the images and/or descriptions on our website at all will be considered. Expected delivery time is within 72 hours of placing your order, we do our best to ensure your order is received by you in this time frame however some orders may take longer, we will try and communicate delays in deliveries to you as best as possible.